i+ Customer Service module is specifically targeted to meet the needs for an effective customer support through the after-sales service management, ensuring customer loyalty.
The solution provides:
- Media content and call centre using IVR, SMS, fax, email, web and mobile web
- Information on demand
- Manuals
- Project planning
….and more
i+ Customer Service also enables the customer to:
- Download product information
- Download product configuration instructions
- Activate warranty and extend accordingly
- View promotional videos
- Download installation instructions
- View product reviews
- Insure product purchased
- Receive alerts specifically to product of interest