i+ Shop Management has been built primarily for the retail market but is also used to manage sales activities.
The module includes:
- Request Management – Record requests for marketing materials geographically referenced to follow the customer from the initial inquiry to the sale, including proposals and bids submitted in a contextual manner.
- Loyalty Cards – Record customer purchases to be able to obtain demographical data and purchasing trends in order to provide a personalised service providing information specific to the individual tastes and habits of the customer (customer-centric).
i+ Shop Management provides companies with the ability to keep in touch with customers at all times!
Major Benefits:
- Book product information showcase
- Provide contact information and statistics for advertising
- Available 24 x 7
- Track customer delivery transactions
- Record data pertaining to contacts and information requests
- Increase loyalty
- Measure marketing campaigns effectiveness against store location
- Attract new customers
- Provide customer assistance during sale
- Advertise information
- Contact centre – multichannel
- Request a catalogue
- Provide information on specific products
- Provide geographically referenced information
- Process innovation