The banking and finance industry faces growing pressure to provide a value added service to businesses and shareholders by providing global, consolidated and convergent financial information to their consumers.
Customers today require access to financial information to enable them to understand the financial needs of their market. A company’s success is dependent on the creation of conditions that meet the needs of these new emerging business models.
Whether it is multi-channel sales, cross-selling solutions for profit and growth or more efficient management of complaints, iCube+ is the solution for the financial sector which is perfectly suited to meet its needs.
The open approach of iCube+ allows this sector to have a solution that provides functionality to the market and employees within. Our approach complements existing solutions, increases productivity and improves personal and group interaction with customers.
Customer Benefits:
- Contact your bank or agency using your preferred method of communication
- Receive alerts and service warnings when deposits and securities are mature
- Request bank documents such as prospectus online and read documentation remotely (bank statements)
- Obtain assistance at any time through a multi-virtual assistant
Benefits for the Agency:
- Management of information and history of information sent to clients via their preferred channel of communication (SMS, email, voice mail or via traditional methods such as post)
- Increase productivity by automating processes of communication
- Increase availability of resources by providing remote customer service
- Improve reporting capabilities
- All information is easy to access through an clean and intuitive user interface
- Provide access to learning resources
Benefits for the Bank:
- Centralise services provides to customers through the system
- Simplify and streamline application platforms and communication conducted today
- Increase effectiveness by using top-down communication processes