The public sector in recent years has been experiencing the same problems of the private sector: cost cutting and improving performance, service and customer relations. iCube+ is able to help the public sector to resolve these issues. The system enables companies to redesign their processes, and realign resources to update and enhance the IT infrastructure by integration communication and collaboration processes.
Harnessing the power of advanced information and communication technologies is vital to manage the business requirements at an affordable cost. Being able to draw on decades of experience in government services and the public sector, iCube+ offers a wide range of complete, comprehensive, future-proof and cost-effective solution that covers the needs of the public services.
iCube+ allows a government to enjoy the benefits of unified communications whilst providing an effective collaboration to be able to provide a better service to the public.
Benefits for the Public:
- Choice of the preferred communication channel to and from the territorial unity of the PAC and PAL
- Alert services on expiry fees and adhoc services
- Email of documents and certificates
- Request copy via mail of documents and certificates
- Multi-virtual assistant
Benefits for the Public Sector:
- Management of documentation and work-flow to enable distribution to the public using preferred channel (SMS, email, voice-mail), or via traditional mail
- Increased productivity through automation of over-the-counter processes
- Reduction in resource requirements providing remote assistance to the public
- All functions are integrated and clearly visible
Benefits for the PAC/PAL:
- Centralised public services
- Simplification and streamlining of application platforms
- Deployment of contracts via WEB based tools
- Top-down communication process facilitated by unified collaboration tools
- Increase of over-the-counter services