A Telecom Company’s success is heavily dependent on a positive customer experience. The complexity of the architecture can be as complex as the service provided and the manner it is used.
i3+ Telecom provides an innovative way of communicating and collaborating by integrating the communications infrastructure with a real business solution providing a value added service to the consumer. This service can be accessed through the web or mobile phone providing a single platform to handle multi-company, multi-brand, multi-supplier, multi-language (including business jargon) and multi-administrative processes. Company-wide incoming and outgoing communication is stored within the system, enabling companies to view all transactions in a historical manner adding the power of a real CRM solution.
Major Benefits:
- Integration with existing infrastructure
- Personalised user interface
- Revenue share model based on service provided
i3+ Telecom can be implemented as a SaaS or a white label solution or alternatively a licence agreement can be drawn up directly with iCube+ Limited.